Personal information will only be collected, used or disclosed with your consent, except in certain circumstances permitted or required by law. The way in which we seek your consent may vary depending upon the sensitivity of the information. We will obtain your consent in all cases where the personal information involved is considered sensitive, such as income or health information.
Typically, we will seek your consent for the use of personal information at the time of collection. The manner in which we obtain your consent to collect your personal information from third parties, primarily involves us sending you an Authorization and Direction form to sign, either in writing or electronically via a software such as Adobe Sign. Upon signing the Authorization and Direction form, you authorize a third party, such as, but not limited to, a family doctor, a treatment or healthcare provider, an employer, the Canada Revenue Agency, et cetera, to provide us with a copy of their complete files, information, documents, records and/or notes of any type or kind of yours that are in their possession related to your tort action and the compensatory damages that we are claiming on your behalf. We request all such personal information from third parties pursuant to the Freedom of Information and Protection of Privacy Act, R.S.O. 1990, c. F.31, the Personal Information Protection and Electronic Documents Act, S.C. 2000, c. 5, and the Personal Health Information Protection Act, 2004, S.O. 2004, c. 3, Sched. A. However, additional consent will be sought via the aforementioned Authorization and Direction forms, every time we want to collect additional personal information from third parties, even when it is an additional requisition from the same third party.
In certain circumstances, obtaining consent would be inappropriate. For example, the federal Personal Information Protection and Electronic Documents Act, S.C. 2000, c. 5, and other provincial privacy laws provide for exceptions where it is impossible or impractical to obtain consent.